Leading MDR provider trusted by some of the world’s top brands to expel adversaries, minimize risk, & build resilience.
Principal Customer Success Manager
Location
United States
Posted
58 days ago
Salary
$134.7K - $195.3K / year
Job Description
Job Requirements
- 8+ years of customer success or account management experience, a significant portion of which carrying renewal quota
- At least 4 years in the security industry (operations, products, consulting, GRC, or incident response)
- Experience managing complex B2B customer relationships with multiple stakeholders, including C-level
- Track record of driving retention, identifying growth opportunities, and improving team/organizational performance
- Thorough understanding of the cybersecurity market including MDR, major product categories (EDR, SIEM, NDR, Cloud), and competitive dynamics
- Sufficient technical fluency to field most customer questions, escalating only deep technical issues.
Benefits
- Unlimited PTO
- Equity for everyone
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits
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