PVcase
Solar technology solutions that help you design, estimate and optimize commercial and utility scale solar assets.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn
Location
California + 8 moreAll locations: California, Colorado, Florida, New Jersey, New York, North Carolina, Massachusetts, Texas, Utah
Posted
53 days ago
Salary
$70K - $95K / year
2 yrs expEnglish
Job Description
• Manage client relationships and ensure customer satisfaction
• Drive engagement throughout all stages of the customer journey
• Consult with customers to understand their business goals
• Collaborate with cross-functional teams to enhance the customer experience
• Act as a liaison between customers and senior leadership
• Contribute to process development and organizational growth projects
Job Requirements
- Minimum 2 years of Customer Success experience preferred
- Renewable Energy industry experience a strong plus
- Demonstrated experience developing relationships at all levels
- Strong collaboration skills
- Accurate forecasting skills
- Conflict-resolution skills
- Understanding of customer metrics
- Proficient in CRM and customer service software
- Experience with Salesforce and/or Gainsight is a strong plus
- Outstanding written and verbal communication skills required
- Startup / Scale-up experience preferred
Benefits
- 401(K) plan with 100% match on first 4% of contributions
- Health, dental, and vision coverage
- Flexible vacation policy, minimum of 3 weeks off
- Full training and onboarding program
- Flexible working hours
- Half-day Summer Fridays
- Unlimited remote work policy
- Internal transparency with company results and salary system
- Additional paid vacation days for birthdays and volunteering
