Join. Grow. Lead the Future of Supply Chain. At Cleo, we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category, Cleo is helping thousands of companies around the globe drive transformation, deliver excellence, and shape the future of their global operations. Whether you're joining us from outside or growing within, Cleo is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth. Why Join Us? Strategic Influence: Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide. Innovation-Driven Culture: Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges. End-to-End Visibility: Lead across planning, sourcing, logistics, and fulfillment—connecting dots others can’t see. Sustainability at the Core: Help build ethical, transparent, and sustainable supply chains that make a difference. Why Grow with Us? Leadership Development: Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career. Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away. Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community: Thrive in a diverse, collaborative environment where every voice is heard and respected. Our Promise We are a top talent destination for supply chain leaders technology who want to make bold moves, solve real-world problems, and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights, your journey starts here. Cleo … never stops
Customer Success Manager
Location
United States
Posted
59 days ago
Salary
$75K - $100K / year
Job Description
Role Description
- Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
- Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
- Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
- Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
- Understand our customers’ organizational structure and develop relationships with key business stakeholders.
- Understand our customers’ business and link customer goals to compelling solutions to be delivered.
- Proactively assist in problem resolution, both internally and externally.
- Maintain accurate records, including detailed documentation of customer service actions and discussions.
- Escalate issues appropriately to Services, Support, Product, etc.
- Develop compelling recommendations with strong close rates for add-on business.
- Invest in developing both yourself and others, and contribute to organizational efforts as required.
Qualifications
- 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field.
- Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives.
- Proven ability to work in a fluid environment, with limited processes.
- Excellent communication and presentation skills directed at both business-oriented and technical audiences.
Benefits
- Compensation: $75,000 - $100,000 + Bonus potential.
- Great Healthcare + Dental + Vision.
- Flexible PTO.
- Culture of support, encouraging Life-Work balance.
- 401k match.
- FSA and HSA options.
- Employee Assistance Program.
- Paid Parental Leave.
- Representing a company with 4,000+ clients and a 99% retention rate.
- Accelerated title and salary growth potential.
- A fun and energetic work environment that makes you excited to go to work every day.
Job Requirements
- 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field.
- Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives.
- Proven ability to work in a fluid environment, with limited processes.
- Excellent communication and presentation skills directed at both business-oriented and technical audiences.
Benefits
- Compensation: $75,000 - $100,000 + Bonus potential.
- Great Healthcare + Dental + Vision.
- Flexible PTO.
- Culture of support, encouraging Life-Work balance.
- 401k match.
- FSA and HSA options.
- Employee Assistance Program.
- Paid Parental Leave.
- Representing a company with 4,000+ clients and a 99% retention rate.
- Accelerated title and salary growth potential.
- A fun and energetic work environment that makes you excited to go to work every day.
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