• Lead implementation and onboarding processes with customers, using Customer Success best practices to document and accelerate onboarding and migration plans • Track time to value and success metrics for Arpio customers • Proactively monitor customer health to identify potential risks and areas of opportunity to optimize customer usage and drive adoption • Lead quarterly business reviews with customers to share product updates and drive renewals and expansion • Collaborate with engineers to triage and troubleshoot technical issues, ensuring timely resolution for customer-reported issues • Partner with cross-functional teams to share customer feedback and act as a customer advocate for product improvements, as well as new features and requirements