Software for rapid military planning: make planning fast enough for today's environment

Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

60 days ago

Salary

$150K - $185K / year

Bachelor Degree3 yrs expEnglishPython

Job Description

• Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention • Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements • Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases • Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows. • Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most • Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams • Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments

Job Requirements

3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)
Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
Clear written and verbal communication skills, especially when explaining technical concepts to mixed technical and non-technical audiences
Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration
Self-directed and effective in fast-moving, ambiguous environments, balancing customer urgency with sound technical judgment
Due to federal contract requirements, U.S. Citizenship is mandatory for this position.
Active Secret or Top-Secret security clearance (preferred)
Prior military experience (preferred)