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Role Description

We are looking for smart, tenacious, and driven individuals who want a great opportunity in technology that will serve as a strong foundation for their career. The Technical Support Analyst will service customers by providing structured and non-structured data analysis, custom scripting using various programming platforms, database creation, searching, and modification; and custom load file creation.

• Manage technical processes for our Casepoint platform for:
  • Data analysis
  • Data ingestion
  • Data processing
  • Data export
  • Data manipulations
• Perform Data disposition requests based on customer needs like Archive and Deletion
• Convert, normalize, and migrate data from a variety of databases, converting text and image files to various formats
• Perform technical production of data to either electronic format or hardcopy, including generating the actual production in the required production format
• Responsible for following standard quality control procedures on technical requests and finalize all deliverables to customers
• Meet ad-hoc requests for our customers
• Perform ad-hoc data queries for reporting and data analysis needs
• Communicate with project leads on estimates and deadlines for tasks
• Responsible for following standard operating procedures and training materials
• Deliver a quality product – on time, within SLA that meets or exceeds the customer requirements and expectations

Qualifications

• Computer science or information technology-related degree with a focus on database administration or data analysis or an equivalent combination of education and experience
• Ability to diagnose and resolve complex data problems
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage multiple high-priority tasks
• Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion
• Desire/initiative to learn more advanced technical and design concepts
• Ability to improve cross-application/work center knowledge
• Ability to work flexible shifts
• US Citizenship (non-dual) required by government contract
• Ability to obtain and maintain Public Trust or higher clearance

Work Location & Flexibility

We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time.