• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date. • Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information. • Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance. • Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems. • Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files. • Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products. • Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services. • Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required. • Manages orders within customer supplier portals, which may include accepting or rejecting orders. • Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department. • Processes and provides commercial invoices and customs documentation for international shipments. • Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed. • Assists the Sales Department during staff absences or as business needs require. • Prepares customer and internal reports related to sales activities. • Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs.