• Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio. • Manage a healthy relationship with key stakeholders among the assigned set of accounts. • Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit. • Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country. • Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue • Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions • Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role • Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.