• Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products • Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth. • Responsibilities include client management, education, contract negotiation, and daily support • Important metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction • Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business • Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations. • Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines. • Develop relationships across all client/prospect base and internal departments. • Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.