• Lead the enterprise-wide migration from SolarWinds to Dynatrace, including architecture design, agent deployment, and dashboard development • Design and implement comprehensive monitoring coverage for servers, network devices, applications, databases, and cloud resources across 16 global sites • Develop custom dashboards, alerts, and automated remediation workflows aligned with operational KPIs • Establish baseline metrics and anomaly detection rules for proactive incident identification • Integrate observability platform with ServiceNow for automated incident creation and enrichment • Configure monitoring for IT/OT environments including manufacturing systems, SCADA, and industrial control systems • Implement synthetic monitoring for critical business applications and user experience tracking • Design log aggregation and correlation strategies for security event monitoring in coordination with SECURE team • Create runbooks and standard operating procedures for alert response and escalation • Provide 24x7 monitoring strategy and coordinate with global follow-the-sun operations team • Integrate backup monitoring via Veeam reporting and alerting for RPO/RTO compliance visibility • Optimize monitoring costs through efficient data retention policies and license management • Train operations staff on platform usage, dashboard interpretation, and alert response procedures