• Provide engineering of enterprise-wide telecommunication systems including evaluation, design, provisioning, and implementation of technology solutions and services • Serve as an architect for new telephony systems and buildout constructs • Ensure system performance, availability, and reliability of deployed technology/services • Act as an escalation point on complex technical problems and support issues providing problem diagnostic and consulting services • Provide project budgeting estimates to include scope of work and contract reviews • Communicate production requirements for on-going maintenance and support • Provide design requirements and configuration of new and/or upgraded telecommunications hardware and software • Coordinate the installation of hardware, Operating System, applications software, and peripherals as required • Develop and communicate technical environmental requirements related to physical space, system security, power, HVAC, etc. • Participate in project and change control meetings concerning the physical placement and installation of telecommunication solutions • Document all related activities using a standard Project Book • Provide for the design, planning and scheduling of integrating additional hardware, OS upgrades, or enhancements into production systems