• Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. • Develops a strong understanding of assigned application(s). • Meets with relevant personnel to gather information and observe workflows. • Understands the current and proposed standard workflows. • Identifies opportunities to streamline the workflow to gain efficiencies. • Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation. • Performs application testing including scenario-based and parallel testing. • Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue. • Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. • Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc. • Learns and begins to apply appropriate issue escalation. • Completes system build and documentation in accordance with department guidelines and in adherence to change management policy. • Actively participates in meetings by being an engaged listener and offering both feedback and input. • Prepares training material and conducts training classes in either virtual or in-person settings. • Adheres to best practices regarding information security. • Participates in team on-call rotation to provide 24x7x365 support to assigned areas. • Provides remote and/or on-site support as needed to end-users. • Supports system upgrades, patches, and monitoring. • Assists in the preparation of department guidelines, standards, procedures, and policies. • Participates in vendor review and selection processes. • Participates in testing the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications.