• Collaborate closely with all internal and external project stakeholders to ensure a successful implementation of GenetiQ. • Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third party integrations. • Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support. • Ensure the project is defined, designed, and configured effectively to best support the customer’s needs. • Validate that the customer understands the specifications of the software, such as inclusions and exclusions. • Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications. • Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes. • Become an expert in GenetiQ to educate and advise customers on best practices. • Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc. • Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function. • Train the customer’s project team and provide knowledge transfer in the operation of software. • Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy. • Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc. • Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements. • Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live. • Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to GenetiQ, ensuring accuracy of open balances, historical transactions, and relevant master data. • Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites. • Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details. • Complete all relevant project management documentation and help with standardization. • Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices. • Remain engaged with customers after go-live to provide support and ensure continuity of experience. • Daily timesheet completion in line with company procedures. • Ensure project work is appropriately billed to the customer. • Escalate any complexities to the relevant teammate, department, or manager. • Live the core values and take responsibility for ensuring an experience of excellence for the customer. • Collaborate with the customer to professionally and proactively manage change. • Influence the customer to follow a process that will help with the smooth transition to GenetiQ.