• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade. • Maintain high retention and build trust and rapport with your book of business. • Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings. • Identify opportunities for upsell and expansion, and take action to capture those opportunities. • Handle support requests from your book of business via email and phone. • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team. • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner. • Identifying trends and inefficiencies to enhance the support process and improve the user experience. • A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.