Empowering a Modern Digital Government.

QA Automation Specialist

QA EngineerQA EngineerFull TimeRemoteTeam 501-1,000Since 1999H1B SponsorCompany Site LinkedIn

Location

United States

Posted

52 days ago

Salary

Not specified

Professional Certificate3 yrs expExperience acceptedEnglishCloudRPA

Job Description

• Review and validate AI-generated responses, knowledge articles, and case resolutions for accuracy • Identify and document edge cases, hallucinations, or gaps in AI-generated content • Collaborate with AI trainers and product teams to improve model performance and training data quality • Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike • Ensure that case routing, escalation, and resolution automations function as intended • Analyze CSAT, NPS, and case resolution data to identify trends and quality issues • Provide actionable feedback to improve customer-facing content and support workflows • Maintain test cases, QA documentation, and feedback logs using tools like Confluence or Notion

Job Requirements

3–5 years of experience in QA, content quality, or customer support QA roles
Strong understanding of Salesforce Service Cloud and case management workflows
Familiarity with AI/NLP platforms or RPA (e.g., Forethought, OpenAI, UiPath)
Experience with QA tools (e.g., Jira) and test case management
Excellent attention to detail, communication, and analytical skills
Understanding of customer and technical support metrics and health scoring
Exposure to support automation platforms and chatbot QA
Ability to work cross-functionally with AI, program management, and support teams

Benefits

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important issues
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more