• Monitoring, evaluating, managing and executing automated and manual testing processes • Own our test case management tools • Ensuring software products and services consistently meet or exceed customer expectations by developing and executing comprehensive test plans • Ensure all production releases adhere to the release management procedures • Conduct internal studies and/or audits on product development team activities to evaluate if processes and deliverables fulfill requirements for quality • Providing subject matter expertise to product development teams on quality assurance methodologies • Collects metrics on software releases and incidents and communicates that information throughout the organization • Collects metrics on client management and deliveries and communicates that information throughout the organization • Supports development and delivery of training in quality matters • Own the documentation of code and business processes, ensuring they are clear and easy to follow for ongoing maintenance • Ensure clients satisfaction level is up to required standards (NPS and surveys) • Ensure quality of deliveries to clients is up to required standards • Gatekeep the releases to uphold maximum quality standards