• Responsible for identifying, contacting, and gaining approval for new mortgage brokers and sellers. • Establishes and continues the broker/seller relationship and ensure a steady flow of loan applications and purchases for existing and newly approved Carrington customers. • Advises brokers/sellers of Company programs, pricing and submission policies and procedures. • Advises brokers/sellers of any changes to Company’s policies or procedures • Assists brokers/sellers in loan submission process. • Trains brokers/sellers on use of available online systems for loan submissions, automated underwriting, rate sheets and loan lock procedures. • Acts as liaison with outside broker, and internal broker coordinator, processor, processing, underwriting, and closing to ensure timely loan closings. • Ensures compliance deadlines are met with regards to pre-disclosures, approval letters and denial notices. • Work, maintain and update contacts in the CRM system. • Maintain all customer confidential information in accordance with all company policies and all laws. • Acts as liaison with Sellers, and internal correspondent coordinator, relationship manager, underwriting, and funding to ensure timely purchase of a loan. • Manages loan pipeline to achieve departmental goals and objectives. • Provide a high level of customer service to brokers/sellers during the loan process.