• serve as the technical subject matter expert for the Fastpath product family • act as the customer's trusted advisor to maximize value from their Fastpath deployment • regularly monitor customer health metrics and share insights • deliver remote services to new and existing customers • engage swiftly with customers to resolve high-priority issues • track product updates, new features, and emerging compliance requirements • conduct regular review sessions to validate platform configurations • document customer environments, access profiles, risk mitigations, and control evidence • coordinate participation in early access programs for new Fastpath releases • visit customer sites for Quarterly Business Reviews and compliance assessments • maintain high performance levels with customers, measured through satisfaction surveys • build and leverage relationships across Delinea to mobilize resources quickly • develop and present executive-level reports summarizing access risk posture and compliance themes.