Pepper
An unapologetic bra brand for women with small cup sizes.
Senior Merchandising Manager
Location
New York
Posted
52 days ago
Salary
$120K - $140K / year
Bachelor Degree6 yrs expEnglish
Job Description
• Translate the Chief Product Officer’s strategic direction into actionable seasonal and annual merchandising plans by channel.
• Manage SKU and assortment architecture with a focus on profitability, inventory health, and aligning products to customer expectations.
• Partner with Planning to develop category forecasts, SKU productivity targets, and optimize in-season performance.
• Use data and customer insights to make in-season adjustments that drive revenue, margin, and overall results.
• Identify whitespace opportunities in products and presentations within brand and product guidelines.
• Track competitor activity and translate insights into actionable opportunities related to assortment, colors, fabrics, styles, curated edits, trends, and pricing.
• Partner with Marketing, Growth, Operations, Ecommerce, and Product to ensure cohesive go-to-market execution aligned to sales and merchandising goals.
• Maintain alignment across teams on timelines, inventory, product priorities, and authentic brand storytelling.
• Build visual and analytical tools to support merchandising execution and cross-functional alignment.
• Manage, mentor, develop merchandising associates.
• Implement best-in-class site merchandising to maximize conversion, discoverability, and engagement.
• Drive seasonal and core sales to meet or exceed plan expectations.
• Leverage product reviews, graphics, video, and fit tips to highlight product benefits.
• Support PLP/PDP optimization, collections, and navigation to reinforce merchandising storytelling and sales plans.
• Identify asset needs (photography, styles, colors) and partner with ecommerce to fill gaps.
• Collaborate on A/B tests for content, pricing display, site pathing, and merchandising layouts.
• Partner to maximize site performance through analysis of sales, category & product trends, seasonality, launch timing, customer cohorts, and LTV behavior.
• Work with Marketing to align landing pages, sales plans, and campaign messaging.
• Analyze site metrics (conversion, click-through, search behavior, funnel drop-off), return/exchange data, and product journey insights to inform merchandising actions and improve LTV.
• Evaluate product combinations, bundles, and sets to optimize loyalty, retention, and customer lifetime value.
• Synthesize weekly reporting into quarterly summaries highlighting insights, recommended actions, challenges, and opportunities.
• Drive enhanced site presentation, copy, and assets to improve customer education and experience.
• Own customer calls, focus groups, and wear tests to unlock customer mindset and identify opportunities to improve products, increase purchase frequency, and grow LTV.
Job Requirements
- 6–8+ years of progressive experience in merchandising, assortment planning, buying, omnichannel sales, and cross-functional project management, ideally in DTC, consumer goods, or intimate apparel.
- Highly analytical, comfortable with complex datasets, forecasting, and translating insights into actionable, commercially impactful decisions.
- Deep customer empathy and experience in site merchandising and omnichannel or digital-native retail environments.
- Clear communicator, collaborative partner, and proactive problem-solver who inspires and elevates cross-functional work.
- Thrives in fast-paced, growth-oriented startup environments; self-motivated, curious, and eager to champion initiatives.
- Passionate about Pepper’s mission and products; bridges data, consumer insights, and merchandising expertise to drive inventory, planning, and growth outcomes.
- Connects customer-facing materials to backend actions, balancing analysis and execution, staying agile, confident, and thoughtful when prioritizing risk and cross-team impact.
Benefits
- Robust health benefits including 100% company covered option for medical, vision, dental insurance, and supplemental insurance options
- Company matched 401K plan up to 3%
- Generous paid time off program including flexible PTO days, federal holidays, and sick days
- Flexible remote workplace
- Paid parental leave for qualifying employees
- Monthly wellness stipend
- Annual company-wide offsite
- Have a huge role in the growth of a company with a meaningful mission
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