• Lead and advance patient experience strategies aligned with organizational goals and quality standards • Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities • Partner with clinical and operational leaders to design and implement patient-centered initiatives • Oversee service recovery processes and ensure timely resolution of patient concerns • Promote a culture of empathy, accountability, and continuous improvement across the organization • Establish and manage PMO standards, tools, and methodologies to support organizational initiatives • Lead and oversee cross-functional projects from initiation through execution and closure • Ensure projects are delivered on time, within scope, and aligned with strategic priorities • Facilitate collaboration among clinical, operational, IT, and administrative stakeholders • Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting • Support change management efforts related to patient experience and operational improvement initiatives