Where you come to do the best work of your life. Follow @WeAreNetflix on Twitter, IG, Facebook, & Youtube for more

Games Reliability Manager

ManagerManagerFull TimeRemoteTeam 10,001+Since 1997H1B SponsorCompany Site LinkedIn

Location

California

Posted

52 days ago

Salary

Not specified

Bachelor Degree6 yrs expEnglishAndroidI OS

Job Description

• Evolve and refine the operational structure of the Game Reliability Framework to meet the needs of games on the Netflix service. • Oversee the technical health of our games portfolio, proactively identifying and addressing areas that impact the player experience • Lead game launch readiness activities, working closely with cross-functional partners to ensure pre-launch risks are addressed and any launch day incidents are managed effectively. • Manage and enhance our incident management program by developing and refining KPIs for effective prioritization of remediation, and by performing post-incident reviews and follow-ups. • Establish world-class continuous improvement processes to identify and resolve operational issues across the games portfolio. • Collaborate with and support partners including Engineering, Production, QA, Technical Product Management, and Player Support by understanding their workflows and needs. • Influence peers and partner teams to adopt industry-leading reliability patterns and practices. • Cultivate and maintain strong relationships with stakeholders across the company to ensure alignment and shared commitment to reliability goals.

Job Requirements

6+ years of experience managing reliability of games, technology, and games publishing services
Experience with live game service operations; supported games that operated a live service model of build and content updates on multiple game platforms (e.g. mobile devices, consoles/PC)
Demonstrated experience in Android and/or iOS application or game development and troubleshooting, with a strong understanding of platform-specific challenges.
Proven ability to build strong partnerships across organizations and disciplines, including: platform engineering, technical product, operations, game development, and customer support
Experience establishing holistic strategic approach collaboratively with cross functional partners as well as tactically drive execution plans against high level strategies
Ability to operate through ambiguity and rapid evolution of a growing business, identifying challenges and opportunities to drive success for the business
Excellent Project Management Skills, managing multiple strategic and executional projects at once with clear prioritization
Strong communication skills, both written and verbal.

Benefits

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.