• Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments • Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints • Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components • Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management • Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities • Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization • Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations • Ensure service solutions are technically sound, financially viable, and operationally deliverable • Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption • Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation