Miratech

We are looking for a Genesys AI Specialist to design and implement AI-driven customer experience solutions within the Genesys Cloud CX platform. The role focuses on developing digital bots, agentic AI systems, and generative AI applications to enhance omnichannel customer journey...

The role involves ensuring the reliability and stability of mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation, while providing incident response within defined SLAs. Responsibilities also include managing Amazon Connect configurations, developing troubleshooting playbooks, and documenting alert resolution steps.

The Project Director will lead end-to-end, large-scale telecom/network transformation programs, owning the overall strategy, roadmap, and governance while ensuring alignment between business objectives and technical delivery across data centers, cloud, security, and infrastructure streams. This executive role requires acting as the primary senior interface to client executive leadership, managing complex stakeholders, and ensuring delivery meets all scope, timeline, budget, and contractual commitments.

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels. This role owns the design of call flows and conversational interactions, ensuring IVR solutions meet business goals.

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels. This role owns the design of call flows and conversational interactions, ensuring IVR solutions meet business goals.

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels. This role owns the design of call flows and conversational interactions, ensuring IVR solutions meet business goals.

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels, owning the design of call flows and conversational interactions. This role involves translating requirements into clear call flows, design specifications, and user stories to guide development and tuning efforts.

We are looking for a Senior Technical Project Manager to ensure the highest standards of project delivery for complex, large-scale data platform initiatives for our clients. In this role, you will lead the end-to-end delivery of a multi-phase Data Platform migration program, invo...

Senior Data Analyst supporting analytics for large-scale IVR platform

The Senior Data Engineer will perform deep analytical investigations of IVR call data and routing behavior, writing advanced SQL queries to analyze call flows and interaction metrics. Responsibilities also include supporting troubleshooting of IVR issues through backend data analysis and producing insights using Tableau dashboards.