Helping Visionaries Change the World

AWS Architect – Amazon Connect, GenAI Solutions

ArchitectArchitectFull TimeRemoteTeam 501-1,000Since 1989H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

Not specified

8 yrs expEnglishAWSCloudDynamo DB

Job Description

• Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers. • Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks. • Design event-driven, scalable cloud architectures following AWS Well-Architected principles. • Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs. • Integrate conversational intelligence into customer and agent workflows with AI/ML teams. • Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls. • Ensure compliance with enterprise security and governance standards. • Integrate Amazon Connect with third-party CRMs and enterprise systems. • Design streaming APIs, event-handling logic, and reporting APIs. • Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions. • Align architectural strategy with business and customer experience goals.

Job Requirements

8+ years of experience in AWS architecture and cloud solution development
Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
Proven experience with GenAI technologies (AWS-native & open-source models)
Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
Experience building custom chat widgets and agent workspace solutions
Hands-on experience with CRM integrations and real-time event streaming
Strong communication, leadership, and problem-solving skills
Nice to Have: WS Certified Solutions Architect – Professional
Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
Experience applying LLMs, foundation models, or SLMs in customer service use cases.

Benefits

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.