Summary:

The Closer is responsible for coordinating and preparing mortgage loan closings for all loan types, ensuring compliance with company policies, investor guidelines, and regulatory requirements. This role manages the closing process from final approval through funding by preparing closing packages, balancing loan figures with title companies, reviewing disclosures for accuracy and compliance, and coordinating with internal teams, borrowers, brokers, and settlement agents.

The Loan Closer ensures all documentation is complete, accurate, and compliant while maintaining excellent customer service and meeting established closing timelines.

Essential Job Duties and Responsibilities:

• Schedule loan closings with brokers, borrowers, and title companies.

• Prepare closing documents, instructions, and funding checks for all loan types.

• Balance loan figures with title companies to ensure accurate closing statements.

• Verify key closing information including:

  • Property address

  • Wire instructions for funding

  • Insurance policy information

  • CPL (Closing Protection Letter)

  • Title commitment

  • Fee quotes

• Coordinate with internal teams to resolve discrepancies prior to closing.

• Review closing documents, loan disclosures, and fees on the final Closing Disclosure (CD).

• Ensure compliance with TRID regulations through review of Loan Estimates and Closing Disclosures.

• Monitor compliance timelines to ensure regulatory deadlines are met.

• Ensure all underwriting conditions and closing conditions have been satisfied prior to closing.

• Ensure loan files meet company policies and compliance standards before funding.

• Maintain and manage a pipeline of loans to ensure closings occur within required timelines.

• Track loan status and ensure closing deadlines are consistently met.

• Manage the closing timeline in accordance with management instructions and service expectations.

• Assist the post-closing department with resolving file deficiencies when necessary.

• Communicate effectively with borrowers, brokers, title companies, and internal teams regarding:

  • Documentation requirements

  • Scheduling updates

  • Closing deadlines

• Provide regular updates and ensure all parties are informed throughout the closing process.

• Deliver excellent customer service at all stages of the closing process.

• Accurately input and manage loan information in the Lakewood Loan Origination System.

• Maintain complete and accurate electronic loan files within the document management system.

• Use checklists and internal job aids to ensure all documentation requirements are met.

• Ensure all documentation is properly stored and organized in the system.

• Review underwriting Terms and Conditions to ensure all closing conditions are addressed.

• Review title work, homeowner’s insurance, and flood certifications for completeness and accuracy.

• Maintain a working knowledge of loan programs including:

  • Conventional

  • FHA

  • VA

  • USDA

• Develop a strong understanding of the entire loan life cycle to support the closing function.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong attention to detail and accuracy

• Excellent organizational and multitasking skills

• Ability to manage multiple loans in a fast-paced, deadline-driven environment

• Strong written and verbal communication skills

• Ability to communicate effectively via phone and electronic communication

• Strong follow-up and time management abilities

• Ability to work independently with minimal supervision

• Excellent customer service skills

• Proficiency in Microsoft Office products

Education and/or Experience:

• Bachelor’s degree from a four-year college or university preferred, or

• 1–2 years of related mortgage closing, processing, or lending experience, or

• Equivalent combination of education and experience

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are general, and require interpretation and some analysis of company  policies and procedures to understand and resolve.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.