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Role Description

As the Title Operations Coordinator, you will work directly with the Title Operations Team Leader and be responsible for:

• Assigning new title orders as they appear on the dashboard
• Following up on title orders daily
• Processing incoming documents/fax folder, as necessary
• Monitoring group email and processing incoming requests
• Monitoring vendors for quality, turn times, and fees
• Reviewing Callback Sheets from vendors, i.e., working on rejected files
• Updating internal contacts and client contacts regarding order status as necessary
• Answering incoming calls to the title department as necessary
• Working on any other projects assigned by team leader/manager
• Generating reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP
• All other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum 1 year(s) practical work experience within the real estate industry or vendor management service
• Working knowledge of real estate titles
• Proficiency with personal computers, MS Office, and office equipment
• Ability to be goal and detail-oriented, persistent and motivated
• Possess a high level of initiative and ability to handle stressful situations
• Meet deadlines and work well in team environments
• Carry out responsibilities with minimal supervision
• Control client communications and conflict resolution
• Experience working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities

Benefits

• Competitive pay rates based on skills and experience
• Extensive benefits package:
  • Medical, dental, vision, HSA, mental health programs
  • Employee Assistance Program
  • Short term disability
  • Voluntary insurance (LTD, auto, home, life, legal, pet, identity theft)
  • Employee discounts
• Paid holidays and generous PTO based on tenure
• Paid volunteer time
• Paid Maternity and Parental Leave
• 401K plan and robust continuous learning opportunities
• Access to discounts that help save money in your daily life

Company Description

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Mortgage Connect is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com.