• Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments • Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements • Collaborates with stakeholders to promote efficient and effective processes and work flow • Establishes positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience • Analyzes data and information to provide insights and recommendations • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities • Functions as a problem-solving resource for more junior staff • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements • Checks and reconciles information and documentation to ensure accuracy and completeness • Identifies and resolves discrepancies in accordance with standard procedures • Collaborates in development/implementation of new processes/systems