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Role Description

• Provide direct oversight of escalated queries and complaints
• Collate responses to regulatory bodies
• Identify areas of high risk through evaluation of all queries logged and resolved
• Minimise the volume of risk-related queries
• Maintain and update accurate records of all risk-related queries
• Liaise with stakeholders and departments to resolve risk management issues
• Implement controls, procedures, and reports as requested by senior management
• Perform other functions and tasks as requested by management, ensuring alignment with company goals and risk management strategies
• Ensure all regulatory queries such as credit balance, prescription, and balance disputes are dealt with in accordance with relevant legislation, irrespective of the department where the query is managed

Qualifications

• Minimum qualification: Matric
• A tertiary qualification in Legal, Compliance, or Risk Management is advantageous
• Understanding of key regulatory frameworks, such as the National Credit Act and Consumer Protection Act
• Minimum of 3 years in a supervisory experience in an operational function
• Experience working within a risk, compliance, or legal environment
• Strong attention to detail and analytical thinking
• Ability to work independently with minimal supervision
• Excellent communication and problem-solving skills
• High level of EQ and ability to negotiate using persuasion skills
• High proficiency in MS Word, MS Excel, MS Outlook, and risk management systems

Requirements

• Minimum qualification: Matric
• A tertiary qualification in Legal, Compliance, or Risk Management is advantageous
• Understanding of key regulatory frameworks, such as the National Credit Act and Consumer Protection Act
• Minimum of 3 years in a supervisory experience in an operational function
• Experience working within a risk, compliance, or legal environment
• Strong attention to detail and analytical thinking
• Ability to work independently with minimal supervision
• Excellent communication and problem-solving skills
• High level of EQ and ability to negotiate using persuasion skills
• High proficiency in MS Word, MS Excel, MS Outlook, and risk management systems

Benefits

• Market Related Salary
• Work From Home