Evolution Group

Vetting and conclusion of new Applications (HF & RPL) Assist with POD / Courtesy calls to customers post disbursement Assisting QA function with sampling / testing of customer interactions etc.

Provide direct oversight of escalated queries and complaints Collate responses to regulatory bodies Identify areas of high risk through evaluation of all queries logged and resolved Minimise the volume of risk-related queries Maintain and update accurate records of all risk-relat...

Ensure the comprehensive training and development of Evolution Finance Credit Champions, customer service representatives, and debt collection/recovery agents through both in-person and virtual training sessions. This includes designing and delivering engaging and effective train...