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Role Description

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.

One of the main objectives of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. An Expedition Specialist will reinforce sales by providing outstanding follow up and ensuring timely guests communication via calls and emails. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and problem solve in a fast-paced environment. We are looking for likeminded individuals who care deeply about the planet and are proud to serve as a catalyst for meaningful change. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures. The ideal candidate must be team-oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing.

Qualifications

• Minimum 2+ years of experience in a contact center or hospitality industry preferred
• High school diploma or GED required; college degree preferred
• Excellent written and verbal interpersonal skills
• Positive attitude and a will to succeed independently as well as part of a team
• Proficient in Microsoft Office; Word and Excel
• Basic knowledge of geography
• Competence with basic computer applications and equipment

Requirements

• Manage a high volume of inbound and outbound calls and emails from new and existing guests
• Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings
• Maintain and update customer records in Salesforce CRM tool
• Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information
• Assure utmost accuracy of all details and information required to complete reservation
• Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
• Effectively navigate and deescalate challenging scenarios
• Assist with all other reservations-related assignments

Benefits

• Travel benefits for employees and their family
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 1 Floating Holiday
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount