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Customer Service Representative, Spanish Bilingual - Insurance

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1902H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

47 days ago

Salary

$24 - $26 / hour

High SchoolEnglishSpanish

Job Description

• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance

Job Requirements

Prior customer service experience (recent call center experience preferred)
Bilingual skills in English and Spanish, are required
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of 8508 Highway 6 North, Houston, TX 77095

Benefits

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)