• Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. • Maintains a continual working knowledge of our products, services, and promotions. • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. • Researches, responds to, and resolves customer issues in a timely fashion. • Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner. • Responsible for binding and issuing new business policies. • To help support the underwriters with various ensemble of responsibilities.