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Role Description

Be the technical authority and trusted advisor on the Sysdig Platform, reporting to the Sr. Director of Customer Success.

• Build relationships across customer teams, from engineers to executives
• Align platform capabilities with customer goals to attain outcomes and value
• Guide deployment, architecture, and operational best practices
• Lead workshops to accelerate adoption and maximize platform impact
• Advocate for customer needs and influence product direction
• Partner with Sales on retention and growth
• Collaborate with Support and Services to ensure smooth implementations and fast issue resolution

Qualifications

• Hands-on experience with Kubernetes in enterprise environments (on-prem and cloud)
• Proficiency in container image creation and optimization
• Familiarity with cloud-native platforms, DevSecOps, and automation tools
• Scripting and API integration skills
• Troubleshooting and root cause analysis capabilities
• Experience leading projects and working directly with customers
• Bonus: Knowledge of time series metrics, Prometheus, and monitoring frameworks like Golden Signals or the USE method

Requirements

• 5+ years in technical, customer-facing SaaS, cloud, or security roles (e.g., TAM, CSE, DevOps, and Architect)
• Experience with Linux, Kubernetes, Helm, Terraform, and major cloud platforms
• Familiarity with Prometheus, PromQL, and container/cloud security practices
• One or more Kubernetes certifications (CKA, CKAD, CKS)
• Collaborative technologists
• Bonus: Experience with Sysdig or Falco
• Ability to work onsite at customer's office in Dallas, at least 1-2 days a week

Benefits

• Extra days off to prioritize your well-being
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family
• The U.S. annual salary range for this full-time position is between $130,000 and $179,300 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.