• Serve as the primary point of contact for partner requests, managing intake through shared inboxes and Slack, setting expectations, and providing clear status updates throughout the project lifecycle. • Coordinate work across contract developers by scoping requests, assigning tasks, tracking progress, and ensuring deliverables meet quality standards before they reach partners. • Execute design and development work directly, including building and modifying sites in WordPress, creating and editing visual assets in Photoshop or Figma, and writing clean HTML/CSS/JS when the situation calls for it. Git and GitHub are part of your regular workflow, not something you need to Google. • Own project tracking and documentation in Notion, maintaining accurate records of decisions, partner context, and project status so the team always knows where things stand. • Build and refine operational systems, including intake workflows, QC checklists, handoff processes, and documentation standards. Conduct quarterly reviews to identify what's working and what needs to change. • Handle bespoke and one-off requests with flexibility, problem-solving edge cases that don't fit standard workflows, while flagging patterns that suggest the need for new processes. • QC completed work for accuracy, brand consistency, and basic accessibility before delivery. • Communicate proactively, clearly, and with empathy with partners and internal stakeholders- setting expectations, confirming launches, explaining delays, and providing technical guidance in ways they can genuinely understand.