Description

Job Description

Enterprise Support Services Coordinator

Department

Effective Date

02/19/2026

Submitted By

Current Version

1.0

Approved By

Approved Version

Job Title

Enterprise Support Services Coordinator

Classification

Non-Exempt

Location

Oldsmar, FL

Compensation Range

Hourly

Entry Level:

Mid-Level:

Senior Level:

Summary Objective: The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption.

The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs.

Essential Functions and Responsibilities:

• Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems
• Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues
• Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations
• Monitor and respond to support-related emails in a timely and professional manner
• Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources
• Assist with system education and workflow guidance for staff as needed
• Complete special projects and initiatives as assigned by management
• Serve as a dedicated on-site support resource for newly onboarded physicians
• Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers
• Provide real-time support during provider onboarding to ensure readiness and confidence at go-live
• Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations.

Supervisory Responsibility:

• Director of Enterprise Operations & Support Services

Working Conditions and Environmental/Physical Demands:

• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Light work that includes moving objects up to 20 pounds.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• No adverse environmental conditions expected.

Position/Type/ Expected Hours of Work:

• This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.

• Potential for evening and weekend hours as required.

• Remote position with required travel to support providers when necessary.

Travel:

Travel to clinical locations may be required to support provider onboarding and operational needs.

Qualifications:

• Associate degree preferred (not required)
• Experience in a ticket-based support or help desk environment
• Strong technical aptitude and system troubleshooting experience
• Ability to work independently while managing multiple priorities
• Ability to support multiple systems simultaneously in a fast-paced environment
• Strong communication, documentation, and collaboration skills
• Ability to work independently and collaboratively

Skills and Abilities:

• Problem-solving and critical thinking
• Attention to detail and process adherence
• Customer-service mindset with a focus on provider and staff support
• Ability to translate technical concepts into clear, user-friendly guidance
• Strong organizational and time-management skills
• Professional, proactive, and solutions-oriented approach