Premier Laboratory Partner for a Better World

Online Technical Support Engineer – Analytical Instrumentation

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1999H1B SponsorCompany Site LinkedIn

Location

California

Posted

4 days ago

Salary

$43 - $80 / hour

Bachelor Degree4 yrs expEnglish

Job Description

• Provide remote post-sales technology support and technical services to external customers • Direct customer contact through phone/email channels • Log requests via our SAP ticketing system • Provide technical support, troubleshooting customers’ applications and delivering consulting and education services • Solves routine and non-routine issues, challenges and problems within field of specialization • Write technical support articles for global knowledge base • May book transactional sales opportunities and provide highly qualified leads to sales

Job Requirements

Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)
4+ years of relevant experience in the field of knowledge
Relevant work experience in customer service, technical support or laboratory environment
Exposure to LC or GC instrumentation is a plus
May occasionally travel for customer visits for development and training
Working shift will be for 8 am to 5 pm Pacific time zone
Atomic Spectroscopy experience a plus

Benefits

health insurance
retirement plans
paid time off
flexible work arrangements
professional development
bonuses
stock options

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