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Role Description

Are you interested in joining a dynamic and growing business that values the unique aspirations of its employees, encourages progressive practices and offers the opportunity to provide customized and exceptional client service? We are seeking a top-notch Production Support Analyst I supporting the west time zone region. This position requires a professional with a positive attitude that is a quick learner in technology and systems. Work from home majority of the time and travel to branches as needed.

• Develop an extensive working knowledge of our Production Software system.
• Troubleshoot issues reported by end-users and provide solutions.
• Assist with the configuration of Production Software, as well as updating settings, services, items, etc. as needed.
• Assist with analysis of raw data from various sources to ensure compliance with established data standards.
• Provide software training using a variety of delivery methods including web-based and onsite training.
• Develop training materials for Production Software implementation.
• Participate in the branch implementations, providing effective training to maximize use of the software.

Qualifications

• Excellent verbal and written communication skills
• Attention to detail
• Proficiency with Microsoft 365 suite
• Critical thinking / Problem solving
• Experience with various ERP or CRM applications a plus
• Previous experience using Aspire or ComputerEase preferred

Benefits

• Competitive pay; paid weekly
• Full group benefits package including health, dental, vision, life and disability insurance, 401k with a company match, paid time off and holiday pay
• A company that values and appreciates YOU
• Become part of the team dedicated to Excellence in Commercial Landscaping.