Open Position: Solutions Consultant

Reports to: Director of Client Enablement

Location: Remote 

Travel: Up to 50% travel required


About Us:
At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.
 
What We’re Looking For:
We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work.

In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.
 
Why Join Us:
At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.

Responsibilities:
We are seeking a dynamic and highly motivated Client Enablement Solutions Consultant to join our team. As a Solutions Consultant, you will play a pivotal role in ensuring the optimal utilization of our software products by evaluating client accounts and workflows. This position requires a deep understanding of various products and product suites, as well as the ability to provide expert support and training tailored to each client's unique needs. The successful candidate will be responsible for leading virtual training sessions, database optimization assessments conducting onsite consultations, organizing in-person classroom Workshop opportunities and Summits, and developing content and resources based on client feedback. This is an exciting opportunity to be at the forefront of client success and contribute to the growth and satisfaction of our client base.

• Evaluate client accounts and workflows to identify areas for optimization and improvement.
• Analyze software utilization and provide recommendations for optimizing efficiency and effectiveness.
• Develop and maintain expert-level knowledge of various products and product suites.
• Serve as a go-to resource for clients, providing in-depth information and insights on our offerings.
• Lead virtual training sessions to educate clients on the features and functionalities of our products.
• Conduct onsite consultations to provide hands-on support and training tailored to the client's specific requirements.
• Organize and facilitate in-person classroom and yearly Summit training opportunities for intensive training sessions.
• Create training materials, documentation, and resources to support client learning and utilization.
• Develop content based on client feedback and evolving industry trends.
• Gather feedback from clients and internal stakeholders to continually enhance training programs and resources.
• Implement improvements and adjustments based on feedback to ensure ongoing client satisfaction.

• Bachelor's degree in a relevant field.
• Proven experience in client enablement, training, or a related role.
• In-depth knowledge of Practice Management and Revenue Cycle Management.
• Ability to quickly become an expert on new products and technologies.
• Strong communication skills with the ability to convey complex information clearly and concisely.
• Experience leading virtual and in-person training sessions.
• Ability to adapt to different client needs and provide tailored solutions.
• Comfortable working in a fast-paced and dynamic environment.
• Strong analytical and problem-solving abilities to assess client workflows and identify areas for improvement.
• Proven ability to work collaboratively with cross-functional teams and build strong relationships with clients.
• Up to 50% travel required

• One Team: We win together, support each other, and share credit.
• Inclusion: We respect differences and welcome every voice.
• Transparency: We’re open, honest, and clear about our goals.
• Agility: We move fast, test ideas, and learn as we go.
• Empathy: We listen, care, and anticipate others’ needs.
• Growth Mindset: We stay curious, keep learning, and aim to improve every day.
• Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.