• Design, implement, and govern end-to-end HAM capabilities in ServiceNow • Own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets • Lead integrations and data governance • Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals • Design scalable and secure HAM solutions covering full lifecycle: Planning and procurement, Receiving and inventory/stockroom, Deployment/assignment, Maintenance/refresh, Disposal • Translate complex requirements into detailed ServiceNow HAM designs and technical specifications • Lead architecture and configuration of HAM module, CMDB data model, Discovery strategies tailored to hardware types • Build automated workflows using Service Catalog, Flow Designer, custom modules • Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems • Establish/enforce data governance and data quality standards for hardware assets in ServiceNow • Architect financial tracking for hardware assets for TCO reporting and optimization • Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners • Collaborate with cross-functional stakeholders, drive adoption and continuous improvement