GlobalFoundries

We shape what's essential.

Senior Manager, CRM

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 2009H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California, Texas

Posted

31 days ago

Salary

$147K - $248K / year

Bachelor Degree15 yrs expEnglish

Job Description

• Lead and manage Dynamics 365 projects including planning, execution, and delivery • Develop comprehensive solution architectures for Dynamics 365 implementations • Provide direction and lead the resolution of complex process and technical integration issues related to MS Dynamics Customer Engagement (CRM) • Partner with business stakeholders and business process owner(s) to develop a comprehensive CRM roadmap • Grow, lead and inspire a high-performing CRM team • Balance ongoing stabilization and reduction of technical debt with subsequent major releases of new business-transformational functionality

Job Requirements

  • BS/MS degree
  • Overall experience of 15-20 years as delivery manager or Lead Solution Architect role
  • At least 5-6 full life-cycle MS Dynamics CRM implementations in an MNC
  • Proficiency in Power Platform tools including Power Automate, PowerApps, Power Pages & Customer Portals
  • Expertise in Microsoft Dynamics 365 CSE, Project Operations, Portals, Power Platform, Model Driven Apps, and PCF Controls
  • Strong knowledge of lead, contact, account, opportunity, contract, pipeline management, and forecasting modules
  • Proficiency in Dynamics 365 plugins, workflows, and business rules
  • Excellent verbal and written English communication skills

Benefits

  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

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