Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.
Teleradiology Help Desk Representative
Location
United States
Posted
14 days ago
Salary
$16 / hour
No structured requirement data.
Job Description
Role Description
This role involves providing support to urgent care centers by managing inbound and outbound communications related to patient cases.
- Triage inbound calls from centers regarding case submissions, patient demographics, study statuses, and complaints
- Make outbound calls to notify centers of positive findings or request additional information
- Monitor the live queue to ensure timely reading of cases and reassign as necessary
- Communicate with radiologists regarding rereads or missing information
- Provide Level I support to centers and submit IT tickets when needed
- Open and close QA cases for radiologists
- Monitor auto assign rules and manually assign specialty cases
- Other duties as assigned
Qualifications
- High School degree or equivalent
- Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
- PACS experience preferred, but not required
Benefits
- Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision
- All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
- Employee Assistance Program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and more
- Flexible work scheduling to manage work-life balance
- Generous Paid Time Off (PTO) plan that increases with milestones
- Career development programs to explore potential and achieve career goals
- Team building activities including a family company picnic and a holiday party
- Competitive pay, quarterly bonuses, and a 401(k) retirement plan with employer match
Company Description
Experity is the leading software and services company for on-demand healthcare in the U.S., providing software solutions that simplify operations for over 5700 urgent care clinics.
Job Requirements
- High School degree or equivalent
- Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
- PACS experience preferred, but not required
Benefits
- Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision
- All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
- Employee Assistance Program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and more
- Flexible work scheduling to manage work-life balance
- Generous Paid Time Off (PTO) plan that increases with milestones
- Career development programs to explore potential and achieve career goals
- Team building activities including a family company picnic and a holiday party
- Competitive pay, quarterly bonuses, and a 401(k) retirement plan with employer match
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