Contact Center Representative III
Location
Florida + 4 moreAll locations: Florida, Maine, New Jersey, North Carolina, South Carolina
Posted
2 days ago
Salary
$23 - $34 / hour
High School2 yrs expExperience acceptedEnglish
Job Description
• Ensures every customer feels valued by engaging in a positive and professional way
• Resolves issues efficiently by understanding the customer's needs
• Contributes to the growth of the business by developing new and existing relationships
• Promotes products and services and refers customers to the appropriate team member
• Engages with prospective customers through various channels (live chat, phone, etc.)
• Takes ownership of customer concerns and resolves complex issues
Job Requirements
- High School diploma or GED
- 2+ years of related customer service experience
- 1+ years of contact center experience preferred
- Successfully complete contact center training
- Thorough understanding of all aspects of the Contact Center service roles
- Demonstrated sales and service ability including thorough knowledge of TD products and services
- Ability to navigate through multiple computer systems, applications, and multiple screens
- Positive and energetic demeanor with excellent listening, reading, and written and verbal communication skills
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
