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Role Description

Navitus Health Solutions is seeking a Proposal Content Manager to join our team! Along with designing and owning the architecture of the overall proposal content knowledgebase, the Proposal Content Manager supports RFP response editing efforts to support client acquisition and retention efforts of Navitus Health Solutions (Navitus). This wordsmith works cross-functionally at a variety of levels to craft, maintain and expand digital content while improving proposal quality and team productivity. The Content Manager ensures regular reviews of the knowledgebase and data integrity. Requires the ability to take complex concepts and translate them into a defined style that clearly and accurately articulates Navitus’ value proposition. This position requires strong communication skills and a high proficiency with content data libraries and document automation software.

Responsibilities

• Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers)
• Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team
• Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy
• Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews
• Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs
• Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment
• Serve as a proposal automation software expert to all users in the company, including adding new users to the system, providing new user training materials and subsequent navigation assistance as needed
• Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed
• Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation
• Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts
• Demonstrate flexibility and ability to work independently and in a team/collaborative environment
• Share knowledge to build expertise in others
• Perform continuous improvement projects as assigned
• Other duties as assigned

Qualifications

• Bachelor’s degree, preferably in English, Journalism or a Communications-related field, or equivalent related experience, required
• 4 years of professional writing experience required, ideally in a proposal development, technical writing, or content management role required
• Experience working in a healthcare, pharmacy benefit management (PBM), or health insurance environment strongly preferred
• Experience supporting a proposal management platform, proposal content knowledgebase, or similar content repository preferred
• Experience with RFP processes and proposal lifecycle management preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!