• Partner with Strategic Customers • Manage and grow relationships with insurance carriers and restoration organizations • Serve as a trusted advisor to claims leaders, adjusters, operations teams, and executives • Help customers evaluate how PLNAR can improve claim workflows and operational efficiency • Drive Product Adoption & Expansion • Introduce customers to new PLNAR capabilities as they launch • Identify opportunities to expand usage across teams, departments, and workflows • Support renewal and expansion conversations • Deliver Consultative Solutions • Understand customer claims workflows and operational challenges • Demonstrate how PLNAR technology fits into the claims lifecycle • Provide strategic recommendations on how to deploy and scale PLNAR solutions • Become a PLNAR Product Expert • Develop deep understanding of PLNAR’s technology and roadmap • Translate technical capabilities into clear business value for customers • Stay current on industry trends in claims technology and property documentation • Monitor Customer Success • Track product adoption, usage trends, and customer outcomes • Deliver Quarterly Business Reviews (QBRs) and strategic planning sessions • Collaborate Internally • Work closely with Product, Engineering, and Leadership teams • Provide customer-driven insights that influence product development