• Accurately calculate monthly commissions for various teams across our Direct Operations • Maintain comprehensive documentation of incentive compensation processes—from plan design to payout distribution • Support the implementation and ongoing configuration of CaptivateIQ, our third-party tool for calculating commissions • Maintain thorough documentation related to compliance with compensation regulations, internal policies, and audit requirements • Collaborate with teams across Operations, Finance, and HR to ensure accuracy and alignment of compensation plans • Regularly review and refine incentive compensation administration and calculation processes based on best practices • Maintain a clear, documented process for resolving commission discrepancies and handling exceptions • Document data sources, data validation processes, and data retention policies to maintain data integrity