Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Labor Model Analyst

AnalystAnalystFull TimeRemoteTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 15 moreAll locations: California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Nevada, New Jersey, New York, Ohio, Maryland, Massachusetts, Minnesota, Rhode Island, Vermont, Washington

Posted

52 days ago

Salary

$127.1K - $203K / year

Bachelor Degree5 yrs expEnglishSQLTableau

Job Description

• Lead operational and experience analyses to identify opportunities for efficiency, customer experience improvements, and strategic investments. • Design and evolve service models that optimize support levels. • Partner cross-functionally with Product, Operations, Data, Finance, and CX teams to drive alignment and scalable, cost-effective initiatives. • Facilitate working sessions to gather insights, align stakeholders, create business cases and investment proposals. • Develop dashboards and KPI tracking to provide leaders with clear, actionable insights.

Job Requirements

  • Bachelor’s or Master’s degree in business, data science, finance, or a related quantitative field.
  • 5+ years of experience in analytics or strategy roles, using data to solve complex business problems and inform decisions.
  • Experience in operations, customer experience, and process improvement.
  • Skilled in creating business cases, proposals, and presenting to senior leadership.
  • Proficient with data tools, financial modeling, dashboarding, and platforms such as SQL, BI tools, Tableau, or Databricks.
  • Able to navigate ambiguity and develop well-reasoned, data-driven solutions.
  • Strong communicator who can turn complex analyses into actionable insights for both technical and non-technical audiences.
  • Detail-oriented, with a passion for improving customer and employee experiences and a strong understanding of financial performance.

Benefits

  • equity awards based on factors such as experience, performance and location.
  • Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

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