Senior Project Manager

Level: Sr Consultant
Location: Remote USA
Travel: Up to 15%

Degree of Independence

Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.

Experience Requirements

• Professional Services Experience: 5+ years

• ServiceNow Experience: 4+ years

Job Summary

The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.

Job Duties & Responsibilities

• Oversee large, complex projects or multiple concurrent engagements.

• Ensure smooth Sales-to-Delivery transitions and team onboarding.

• Develop and deliver kickoff presentations with partners and executive-level clients.

• Lead and advise clients through Change Control and scope management.

• Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.

• Analyze CSAT trends to identify systemic issues and recommend improvements.

• Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.

• Lead agile ceremonies across projects to drive organizational agility.

• Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.

• Maintain weekly PSA updates and manage complex resource scheduling.

• Lead operational readiness planning, including deployment and best practices.

• Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.

• Advise clients on ServiceNow capabilities and leading practices.

• Mentor Associate and Project Managers.

• Participate in pre-sales activities to represent project management expertise.

• Support Project Delivery Team initiatives to improve tools and processes.

• Collaborate with OCM and consulting leaders on internal initiatives.

Certifications

• ServiceNow CSA Certification

• ServiceNow CIS–HR Certification

• ServiceNow HRSD Professional Suite

• Industry Project Management Certification (e.g., PMP, ScrumMaster)

Values in Action

• Champion and model Team-First, Humble, Innovative, and Service-Oriented values.

• Promote transparency and accountability across all projects and teams.

• Demonstrate expertise across multiple methodologies, tailoring approach to client needs.

• Communicate with influence, building trust with executives and stakeholders.

• Apply deep ServiceNow and industry expertise to deliver customer success.