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Customer Service Team Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

4 days ago

Salary

Not specified

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

• Lead and inspire a team of 15–20 Customer Service Representatives. • Use storytelling and data to illustrate customer impact. • Coach associates on KPIs and provide timely feedback. • Support HR‑related matters such as scheduling and policy inquiries. • Hire and onboard high‑performing associates. • Empower associates through recognition and career development. • Build cross‑functional partnerships to maximize efficiency. • Analyze customer and operational data to drive improvements. • Resolve escalated customer issues with strong problem‑solving. • Support company communications and promote an inclusive culture.

Job Requirements

3+ years Customer Service experience.
Knowledge of chat and email applications.
Analytical skills to determine root cause and apply intervention.
Ability to work flexible shifts.
Prior management experience in a contact center.
3–5 years management/coaching/mentoring experience (preferred).
Management certificate, diploma, or bachelor’s degree preferred (preferred).

Benefits

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Related Categories

Remote Customer Support Jobs in the US

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Remote Customer Support Jobs in the US Customer Support Jobs in Massachusetts Remote Full-time Jobs (US)More US Remote Jobs

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