Watts Water Technologies

A global leader in the innovation, development, and manufacturing of water technologies, systems, and solutions.

Product Support Representative, Water Quality

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1874H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

4 days ago

Salary

$23 - $28 / hour

Associate DegreeEnglish

Job Description

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels. • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally. • Assist customers with the installation and setup of residential and commercial equipment. • Enter customer orders, process warranty replacements, and provide post-sales order management support. • Use CRM and other software tools to document and manage customer needs and concerns. • Be a subject matter expert, offering product recommendations and support to both internal and external customers. • Collaborate with customer service and technical support teams within Watts. • Participate in continuous improvement initiatives to enhance products and processes.

Job Requirements

  • An associate degree or higher is preferred.
  • Experience with residential and commercial water filtration and conditioning systems is preferred.
  • Master Water Specialist certification is highly desirable.
  • Technical and mechanical experience in resolving product performance issues.
  • Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
  • Punctuality and dependability.
  • Ability to be flexible and adapt to changing work priorities and stressful conditions.
  • Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
  • Maintain productive and collaborative relationships with other Watts employees.

Benefits

  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs

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