Guidewire Software
Engage, Innovate, Grow Efficiently
Technical Account Manager
Technical Account ManagerSalesFull TimeRemoteTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
50 days ago
Salary
$116K - $174K / year
Bachelor Degree4 yrs expEnglishAWSCloudGuidewire
Job Description
• Build and maintain relationships with cloud customers
• Engage during customer cloud implementations and post-production phases
• Serve as a liaison between customer and internal teams
• Provide technical feature education and enablement
• Manage incidents and escalations
• Analyze production operational tasks and provide insights
Job Requirements
- 4+ years of experience as a Technical Account Manager in SaaS or cloud-based software
- 2+ years of applied project experience with Guidewire applications
- Strong command of the English language with excellent communication skills
- Bachelor's Degree (B.S., B.A.) or equivalent from a higher education institution
- Authorized to work in the United States
- Experience with customer support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack
- AWS Practitioner Certification is desired
- Applied DevOps experience is nice to have
Benefits
- Health insurance
- Dental and vision insurance
- Paid time off
- Company sponsored retirement plan
- Annual company bonus plan
- Commissions
- Long term incentive awards
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